Customer Services Quality Management & Planning Senior Manager @ Vodafone Türkiye
I have been working for Vodafone for 9 years. My positions at reporting & planning depts. gave me a broad vision on nature of contact center. My strategic approach combined with my experience, is my strongest asset.
My goal is to stay at technology related firms and build a solid career path.
Specialties: Budget Preperation (OPEX), Cost Monitoring, LRP, Workload & Workforce Analysis, Impact Analysis, Comparative Analysis, Call Center Planning, Strategic Planning, Change Management, Outsourcing, Call Quality Scoring, Performance Evaluation