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Michaƫl Engels

Lead Unified Communications @ Sunrise

Steering the team/vendors performance, deliverables, improvements.
Act as a point of technical escalation and resolution during the project lifecycle as it relates to technical decisions.
Determine and provide a necessary level of technical documentation during requirements gathering, based on technical services group standards and procedures and discussions with project staff, and technical vendors.
Assist with scoping, identification of project deliverables, and creation of project-specific documentation such as functional specifications, technical specifications, etc.
Ensure that appropriate staffing resources are assigned, put in place, and effectively utilized at the appropriate time.
Lead adherence to business requirements at the technical level
Qualify and provide definition to technical strategy by performing evaluations and assessments on the various technical aspects of a brand
Work closely with quality/service assurance to create test plans and ensure that issues are properly assigned, fixed, and regressed
Communicate daily regarding project status with appropriate team members
Provided technical consultancy to department staff and participate in business development efforts including proposals, development plans, and presentations, as directed
Keep up to date with industry trends and advancements in telecom