Would refer a colleague


Of attendees were satisfied with the event


Found the Contact Center Technology Summit 19′ excellent

2019 Contact Center Technology Summit Photos



The Contact Center Technology Summit brings together professional speakers and participants in the industry to strengthen communi- cations within the industry and drive the contact center industry’s development process.

Our summit is organized to contribute to sectoral development is growing every year with the participation of leading companies in Energy, Finance, Human Resources, Telecommunication, Insurance, Software and many other sectors.

The summit attendees, both domestic and international, can easily follow the topics through the simultaneous translation service, find out the innovations at the stands of the sponsor companies, and have the opportunity to join special moderated round table sessions about specific topics after the summit.

The summit where, developments in the world and in Turkey are discussed, decision makers and producers are exchanging ideas about the future of the contact center industry, exploring innovations and evaluating investment strategies.

Previous Sponsors

Platinum Sponsors


Media Sponsors


Martin Veselka
Martin VeselkaGenesys
Martin Veselka is Vice President for emerging markets in EMEA region and is responsible for Genesys sales & business development and go to market strategy in this territory.
Prior to joining Genesys, Martin worked at Nuance
as Regional Sales Director for CEE/Russia/CIS region for more than 2 years responsible for establishing Nuance market presence, sales and channel development.

Before Genesys and Nuance Martin was working at Deloitte & Touche in Prague in management consulting department where he worked at number of positions supporting information systems strategy development projects in large enterprises in the Czech Republic and Slovakia.

He graduated at Czech Technical University in 1996 and holds a Diploma of the System Engineering.

Martin is married and has 2 kids. He likes modern technologies, and enjoys his free time with family and also playing golf, skiing and diving.

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Elin Bin Hendi
Elin Bin HendiEmirates Driving Institute
Elin started her career in Norway over 20 years ago in a third party Contact Center delivering services for several companies including Telia Norway (telecom/internet), and from there moved to Sense Communication (telecom/internet), as CRM Manager responsible for 3rd
party Call Centers delivering services on their behalf.

Later experience includes Standard Chartered Bank in Dubai (banking), first as Channel Development Manager, next Call Center Manager and last as Head of Direct Banking. The last 3 years Elin has been active as the Call Center Manager for Emirates Driving Institute (driving school), the largest and most successful driving institute in the Middle East, where they successfully implemented PureConnect in 2018.

Elin holds an International Diploma in Management from Cambridge University, is married with 3 children, and key passion is Contact Centers.

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Türker Erkin
Türker ErkinCCR
Having worked in various positions as a manager at various companies in the call center industry for 20 years, Türker Erkin is also among Turkey’s first Pure Connect (Interactive Intelligence) and Pure Engage (Genesys) specialists. He acted as a project manager and consultant
at more than 100 domestic and foreign customers. He was involved in the initial setup and consulting processes of the call center at many banks and telecommunication companies.
Having worked as CEO at CCR since 2013, Erkin is experienced in new product and market development. He is married with two children.
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Summit Location

6. Contact Center Technology Summit

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