Bilge Yılmaz, after graduating from the METU Computer Engineering Department, worked in software development and product architect for majör institutions. She has been a Senior Account Executive for Genesys.
Cem Durna works as the Turkiye Sales Director at CCR. With over 20 years of experience in the IT industry, Durna has worked in software engineering, systems engineering, project management, and customer relationship management.
Durna, who has been in the call center industry for 12 years, spent most of this time as a business development manager at Genesys technologies. Mr. Durna currently, together with the CCR Turkiye sales team, examines and recommends technologies that will maximize customer satisfaction to their customers.
Erhan Ali YılmazStudio Plus
Erhan Ali Yılmaz is one of the founders of Studio Plus, which took its place in Apple/Google stores as Europe’s first and only live wellness platform in 2019 to make a good life accessible. Studio Plus; From personal development and coaching
to meditation and yoga, from mindfulness to nutrition, from fitness to raising children, from specially curated career and family support programs to group motivation marathons, it is the only platform that offers all aspects of the good life under a single application.
Esra Kayabalı completed her Bachelor’s Degree in the Department of Computer Engineering at Middle East Technical University and worked as a Software Engineer and later R&D Director in a startup company. She has been working for
1.5 years as a Solutions Architect at Amazon Web Services.
Filip Ulovec, Principal Solutions Consultant at Genesys Global, is a specialist in AI and the Genesys DX digital customer engagement solution. He advises and supports companies across all sectors in the implementation of digital projects
projects to improve the customer and/or employee experience. In his previous professional experiences, Filip has always focused on the adoption of innovative solutions and their positive impact on customer relations.
In his 30 years of professional business life, he has experience in customer experience, call center, sales, project, process, training, quality, effective people, and team management. He has been sharing his experiences with
his customers in Metrics Training and Consultancy since 2014.
Mohib Khan is an AWS Solutions Architect with a demonstrated history of working in the ICT industry in the Middle East. Mohib has also been enabling public sector entities innovating and transforming their contact centers using AI/ML.
Oktay Kemal is the Managing Partner of CCR with around two decades of experience in Genesys contact center solutions. Oktay leads the company’s R&D and international operations, with responsibility for businesses in Turkey and the Middle East.
. Oktay holds many technical certifications in his field and has successfully led various projects globally.
Ozan Oncel, Microsoft Business Group Director, is leading Modern Work and Security business in Turkey.
He’s been working in the IT industry for nearly 25 years in technical, sales, and marketing roles. He is passionate about the role
of technology which empowers people and businesses to achieve more.
He holds a BSc degree in Electronics Engineering and MSc in Business Administration.
He has a son and a daughter.
Peter Broeckx is responsible for developing AudioCodes contact centre business across the EMEA region. He has over 20 years of experience in the IT, unified communications, and contact centre technology sectors, working with leading companies
such as HP, Avaya, and Oracle before joining AudioCodes in 2017. Peter is based in Belgium and works closely with AudioCodes customers in EMEA to understand their business challenges and help them improve their customer experience through transformational voice innovation.